Accessibility Statement
NHS Black Country Integrated Care Board (ICB) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to www.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.
We want as many people as possible to be able to use this website. That means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver, as well as our Browsealoud embed)
- translate the text on our website into different languages
- read and understand website text which has been written in a way which is as simple as possible.
The accessibility tools are at the bottom of the homepage. AbilityNet has advice on making your device easier to use if you have a disability.
We've also developed a webpage signposting to health information in accessible formats.
Non-accessible content
Whilst we are working to make all areas of our site accessible there are some areas that may not be. The content listed below is non-accessible for the following reason(s):
The content is not within the scope of the accessibility regulations
- Other documents: The accessibility regulations do not require us to fix other documents published before 23 September 2018 if they’re not essential to providing our services.
- Other documents: Some PDFs shared are third-party content that is neither funded nor developed by, nor under the control of, NHS Black Country ICB, and may be inaccessible to some users. The majority of these PDFs are aimed at health and care professional users rather than the general public.
- Live video: We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
If you need information in an alternative format such as accessible PDF, large print, easy read, audio recording or braille please contact our communications team by email at comms.
If you cannot view the maps on our contact or events pages, please call us for directions.
Preparation of this accessibility statement
This statement was prepared on 22 November 2024.
The first statement was prepared on 1 July 2022 when the website first launched.
In May 2023 a self-assessment took place whereby 10% of webpage content was reviewed manually. Minor issues were fixed around the use of headings and alternative text on images. An online audit tool called accessibility checker was also used, it deemed the website compliant using its automated scan. Given the target audience for this website, a manual audit was arranged through a third-party organisation called Ten10.
A subsequent statement was prepared on 1 July 2023, explaining the planned third-party audit. In August 2023 the third party completed a full assessment of the website. Minor issues were fixed around colour contrast of tabs, alt text on images and navigation reflow at 400% on a small device. These errors were fixed and learnings were shared with other websites managed by the ICB communications team.
On 9 January 2024, the website was audited by our web developers against the WCAG 2.2 AA regulations. Developments were required around 2.4.11 Focus Not Obscured and 2.5.8 Target Size. By 30 January, these were fixed and the website was deemed to meet WCAG 2.2 AA regulations.
In September 2024, a content audit was completed by our web developers and internal team to spot-check several pages. Minor issues were found around Info and Relationships, Bypass Blocks, Headings and Labels, and Colour Contrast. All were fixed.
During October 2024 a report was produced by some local service users to test out the user experience for those who access the website with sensory loss. Following this feedback we have implemented changes such as new contrast options. we will continue to gather feedback on a regular basis to inform our accessibility.
The statement was last reviewed on 22 November 2024 following a review by the Government Digital Service. Issues highlighted were corrected. It will next be reviewed and updated on or before 22 November 2025.
Feedback and contact information
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our communications team by email comms.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
