Accessibility Statement

NHS Black Country Integrated Care Board (ICB) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

We want as many people as possible to be able to use this website. That means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver, as well as our Browsealoud embed)
  • translate the text on our website into different languages
  • read and understand website text which has been written in a way which is as simple as possible.

The accessibility tools are at the bottom of the homepage. AbilityNet has advice on making your device easier to use if you have a disability.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

  • the content is not within the scope of the accessibility regulations.

Other documents: The accessibility regulations do not require us to fix other documents published before 23 September 2018 if they’re not essential to providing our services.

Other documents: Some pdfs shared are third-party content that is neither funded nor developed by, nor under the control of, NHS Black Country ICB, and may be inaccessible to some users. The majority of these pdfs are aimed at health and care professional users rather than the general public.

Live video: We do not plan to add captions to live video streams (not currently used on the site but may be in future) because live video is exempt from meeting the accessibility regulations.

If you need information in an alternative format such as accessible PDF, large print, easy read, audio recording or braille please contact our involvement team by email at or call 0121 612 1447. We’ll consider your request and get back to you in five working days.

If you cannot view the maps on our contact or events pages, please call us for directions.

Preparation of this accessibility statement

This statement was prepared on 20 September 2023.

The first statement was prepared on 1 July 2022 when the website first launched.

In May 2023 a self-assessment took place whereby 10% of webpage content was reviewed manually. Minor issues were fixed around the use of headings and alternative text on images. An online audit tool called accessibility checker was also used, it deemed the website compliant using its automated scan. Given the target audience for this website, a manual audit was arranged through a third-party organisation called Ten10.

A subsequent statement was prepared on 1 July 2023, explaining the planned third-party audit.

In August 2023 a third party completed a full assessment of the website. Minor issues were fixed around colour contrast of tabs and navigation at 400% on a small device. A certification from the third party will be uploaded once a retest has taken place and by November 2023. Learnings from this manual audit will be shared with other websites managed by the same team.

The statement was last reviewed on 20 September 2023. It will next be reviewed and updated on or before 20 September 2024.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our communications team by email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

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