The NHS App allows you to access a range of NHS services. You can download the NHS App on your phone or tablet. You can also access the same services in a web browser by logging in through the NHS website.

You must be aged 13 or over to use the NHS App. You also need to be registered with a GP surgery in England or the Isle of Man. Find out more about who can use the NHS App.

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What you can do with the NHS app

You need to prove who you are to get full access to the NHS App. With full access, you can:

  • order repeat prescriptions and nominate a pharmacy where you would like to collect them
  • book and manage appointments
  • view your GP health record to see information like your allergies and medicines (if your GP has given you access to your detailed medical record, you can also see information like test results)
  • book and manage coronavirus (COVID-19) vaccinations
  • register your organ donation decision
  • choose how the NHS uses your data
  • view your NHS number (find out what your NHS number is)
  • use NHS 111 online to answer questions and get instant advice or medical help near you.

Before proving who you are, you can use the NHS App to:

  • search trusted NHS information and advice on hundreds of conditions and treatments
  • find NHS services near you.
Short video describing the NHS App.

Other services

Depending on your GP surgery or hospital, you may be able to use the NHS App to:

  • message your GP surgery or a health professional online
  • contact your GP surgery using an online form and get a reply
  • access health services on behalf of someone you care for
  • view and manage your hospital and other healthcare appointments
  • view useful links your doctor or health professional has shared with you
  • view and manage care plans.

Keeping your data secure

To access the NHS App, you will need to set up an NHS login and prove who you are. Your NHS App then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to your NHS App each time, instead of using a password and security code.

You can view the NHS app privacy policy, terms of use and other key documents on the website.

NHS App help and support

Visit the website to find out everything you need to know about the NHS App, as well as support to help you access NHS services online.

NHS Digital have created a series of step-by-step guides to help you use the NHS App. This includes general guidance on accessing the NHS App and some guidance on specific NHS App services:

Support with NHS App and local resources

HW_Full Logo_2022-B_Green.pngSee the growing NHS App collection available through the Black Country Healthwave Hub. This includes bitesize videos on the useful features, masterclasses as well and local and national support to help people make the most of the NHS App.

Feel free to check it out and share other collections - or why not create your own.

New features … Make non-digital assets…go-digital! Helping teams share posters, leaflets or events that don’t currently sit on a website - making it easier to share and promote.

Follow content curators. There’s some great networkers out there who have their finger on the pulse about all things Black Country. You can follow these super users as they publish resources on the latest services in the Black Country…so you too can keep up to speed with the changing landscape.

Is my information safe?

The app securely connects to information from your GP surgery. To keep your access secure, a security code will be sent to your phone each time you use the app. This feature can be disabled if you choose to.

To find out more visit 

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