Our approach to working with people and communities was co-produced between December 2021 and April 2022. It sets out 11 principles for how our people and communities expect to be involved in shaping priorities, developing plans, and continually improving services to address the health and care challenges that we face locally.  

Since becoming an Integrated Care Board (ICB) in July 2022, we’ve continued working with people and communities in order to create involvement ‘spaces’ and channels so that statutory organisations, like the ICB, councils, and hospital trusts are more joined up in their approach, and are doing less ‘broadcasting’ and more listening. We all agree that simply listening isn’t enough. What we hear must be acted upon and we are committed to keeping people involved where possible and in the loop as things progress. Read more about our ‘people-powered’ places and spaces below. 

Feedback on our approach 

We received feedback from NHS England on our approach to working with people and communities. It was compiled by colleagues from the National Public Participation and System Partnership teams, regional engagement leads, and, peer reviewers from an ICB in another region. Read the feedback on our approach from NHS England.


Our 11 co-produced principles fit neatly under six core themes. Within each theme, we’ve shared a selection of case studies and examples of how we’re bringing to life the principles of our approach.

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