You can find details of any previous involvement exercises which have closed. 

If you click on the relevant section you are interested in, you will find relevant feedback or reports when these are made available.

In developing a new dementia strategy for the Black Country, the Black Country Integrated Care Board (ICB) sought advice and assistance from the involvement team to capture the experiences and views of local people living with dementia.    

The involvement team visited dementia groups and other voluntary, community and social enterprise (VCSE) groups across the Black Country throughout September and October 2023. We were able to hear first hand the stories of those living with dementia, and their carers, family and loved ones. We also hosted 1-1 interviews with people living with young onset dementia with the support of admiral nurses. Overall, the involvement team visited 16 groups that supported families with dementia, and spoke to over 150 people.  

The top themes are:

  • Preventing Well – The belief that active healthy people won't get dementia and not knowing how dementia can be prevented. Misdiagnosis or missed diagnosis can cause significant delays to people accessing the right support.
  • Diagnosing Well – Most said they received support through diagnosis at a memory clinic, but once diagnosed were given too much information to digest and were left unsupported, unsure what to do next.
  • Supporting Well – Most support comes from carers, who themselves feel unsupported and forgotten, with no time for themselves or respite, impacting their own wellbeing. Other support comes from dementia cafés and groups, and potentially admiral nurses and community dementia services who are highly regarded
  • Living Well – More support is needed for carers, particularly when they are in crisis and have no[1]one to contact. Until the later stages people with dementia are left to self-manage.
  • Dying Well – There is not enough information or support in planning end of life care, arranging a Power of Attorney or encouraging conversations around dying and preferences, these need to be early on but often go ignored until the later stages of dementia, when it may be too late.

“The engagement/listening work that the involvement team has done to support the dementia strategy is fabulous. It was really well received and we had some really positive feedback from the Alzheimer’s society. Sadly the feedback was quite stark, showing that people with dementia and their carers are often struggling to get the help they need at the right time. It’ll be hugely important in shaping the strategy and making a difference for people in receipt of services and support and shaping the ongoing work in each of the four Places.” Senior Commissioning Manager – Mental Health & Learning Disabilities and Autism

 The strategy will be added here when published, and a full report of our involvement findings can be viewed here (coming soon) and views from people taking part in this involvement exercise can be read on the Community Conversations section of the ICB’s website.

An online survey was conducted between 5th and 19th September 2023​ to understand the behaviours of our local population when accessing urgent and emergency care services in the Black Country. Participants of the survey all lived within the Black Country ICB footprint, in either Dudley, Sandwell, Wolverhampton or Walsall. ​The survey data was weighted to reflect local population sizes by age and gender and to ensure that the data was representative by these variables. ​628 people completed the survey.

The key findings from the survey were:

  • In terms of actual behaviour, visiting a GP service is what people do when they need urgent care. While NHS 111 telephone was the most used NHS service for urgent care, it was not frequently used. Most frequently, pharmacies and GP services were used to access urgent care. This data could suggest that in urgent care situations, people prefer to speak to someone. In volume terms, GP services accounted for the most visits (combining GP surgeries, GP out-of-hours and walk-in centres these accounted for 34% of all urgent care visits). However, a fifth of all urgent care visits were accounted for by emergency services (999 – 10%; A&E 11%).
  • People are reasonably informed on which service to use. Respondents were reasonably well informed about what to do in given situations. For all the hypothetical situations given the top choice was a valid choice. For example, GP surgeries were the first choice for a rash, a urine infection, or a persistent cough. A third (37%) of people would call 999 if they had difficulty breathing, which is an appropriate choice in this situation. A quarter (26%) would look after themselves if they had a high temperature, which is a valid choice.
  • Awareness of Urgent Treatment Centres (UTCs) is good, but knowledge could be better. Knowledge of UTCs was relatively good but could be better. There are differences in knowledge of UTCs by area. Those living in either Sandwell or Wolverhampton tend to know a lot more about UTCs compared to populations in Walsall and Dudley. A third (35%) of those who live in Dudley had only heard the name before. There is a gap in knowledge levels among those aged 55+ years. Only 8% of this group know a lot about UTCs and a quarter (25%) of over 55s have never heard of them before. Awareness of UTCs is strongest among 16–34-year-olds, with 22% knowing a lot about them. The most popular time for accessing a UTC was on a weekday outside of GP opening hours (43%). 4 in 10 (39%) people have accessed UTCs on weekdays during GP opening hours.
  • There is evidence that accessing NHS 111 services by telephone is a barrier to some ethnic minorities. Overall awareness of NHS 111 is strong, with 99% of respondents having (at least) heard the name. However, knowledge can still be improved. While 83% of the sample know something about the service, only a quarter (25%) know a lot. Awareness of NHS 111 telephone (69%) services was higher than NHS 111 online (60%). However, usage of NHS 111 telephone was almost double that of online methods (30% to 54%). This suggests that people prefer to talk to someone in urgent care situations. Usage of NHS 111 services was broadly similar by sub-groups. However, older respondents were less likely to access NHS 111 services online than younger respondents. Also, there was some variation by ethnicity. Ethnic minorities were less likely to access NHS 111 services by telephone – this could suggest that there are barriers to accessing services by telephone. Overall awareness of what services NHS 111 can provide was moderate and slightly lower than similar surveys we have conducted. This suggests that depth of knowledge of what services NHS 111 can provide could be improved. The two most known services were checking symptoms (69%) and advice on what NHS service to contact (60%).
  • Opinion of NHS 111 is good, but many see it as inferior to face-to-face. Sentiment to NHS 111 was relatively positive, with high agreement across all statements. There was strong trust in the advice given by NHS 111 and four out of ten (40%) strongly agreed that the advice given by NHS 111 can be trusted. Satisfaction with the range of services was also high (74% agreed). However, a large minority (21%) disagreed that NHS 111 services are as good as receiving them in person. 

These key findings helped to inform our system-wide winter communications plan for 2023/24. It also supported the approach to our ‘Think Which Service’ campaign which aims to inform local people of the services available to them, so they can choose the service that best suits their needs. Visit our dedicated ‘Think Which Service’ webpage to see how some of these insights have been addressed.

Dental services across the West Midlands are commissioned by the Office of the West Midlands, on behalf of the ICB. They are keen to understand what’s important to local people when accessing orthodontic treatment to shape how these services are provided in the future.  

Thank you to everyone who contributed to the survey, we will update this page with the results once they have been analysed.

During August and September 2023, we asked members of the public about keeping themselves happy and healthy. Here is a summary of the responses we received from our August People Panels and our Black Country Voices membership, and what we have done with these views.

Responses from the August People Panels

Participants who attended the August 2023 People Panels in Dudley, Sandwell, Walsall, and Wolverhampton shared their views on what keeps them happy and healthy. Their responses can be found in the August People Panel records - there is one record for each People Panel.

Responses from Black Country Voices

In September 2023, we shared a survey with our Black Country Voices membership. 83 members responded to the survey, and responses to each question are detailed below:

  1. Who is responsible for your health and happiness? The most popular answer was Me (72%) and me and NHS (10%) with some people selecting more than one option such as me, friends and family, me and nurse and me and GP (between 1% and 5%.)
  2. Tell us about a time when you were really happy and healthy. The main response involved people’s families, such as bringing up their children or family holidays. Most of the respondents added that they are happy and healthy now.
  3. What in particular was it that supported you in being happy and healthy? Most people said their friends and family offered the support to be happy and healthy. Other factors included eating healthily and exercise.
  4. Based on this experience what do you wish we had more of in our community? What do you dream possible? The most popular answer was having access to free exercise and weight loss advice, closely followed by having more community group and support services available.

What have we done with your views?

All views have been analysed and results will be shared with partners across the Black Country.

One example included Active Black Country - we shared one of the themes from the survey around having access to free exercise and weight loss. Active Black Country shared information about ways to access free exercise and weight loss advice, called Black Country Moving, and Black Country Activation Academy, which will be shared with the Black Country Voices membership.

We will continue to share views from the survey with partners and different programmes of work locally, to support ongoing positive changes.

In May 2023, we shared the below narrative to each question as set by NHS Assembly. These contributions will help inform the executive team at NHS England and wider partners about the NHS' recent past, where we are today, and set out the key future development. The full report, containing feedback from a range of NHS organisations, will be published for the NHS 75th birthday on 5 July.

Our contributions, from NHS Black Country Integrated Care Board (ICB), included the following:

1. What NHS features, developments or services are most important to celebrate and strengthen?

People and staff recognised the NHS being accessible to all and free at the point of need as key to the sustainability, longevity, the health of everyone and something which we should treasure and celebrate.

The NHS workforce, it’s resilience and dedication, and diversity was a strong theme, too. We frequently heard that the ‘NHS wouldn’t be here without them’ and that further investment and training was key to retention and sustainability.

Participants also recognised the improvements to health and care providers collaborating and working in a more joined up fashion. The view was that increased efforts here would further improve personalisation of care, access to services and support that would keep people well in the community and bring care and treatment closer to where people live.

Other themes arising included advancements in the use of digital and it’s role in reducing inequalities, the role of health education and research in innovation, improvements in mental health service provision – particularly for children – and the focus on prevention especially in relation to diabetes and nutrition.

2. Today, in which areas do you think the NHS is making progress?

People welcomed the strides taken to improve the development of partnerships and scope of collaboration. Embracing community-based solutions was seen as key to tackling health inequalities. But it was also noted that there remains much to do and complex barriers to overcome.

Advancements in biomedical and technology came through strongly in conversation with staff. Innovation in diagnostics and robotics, ground breaking advancements in medicine and clinical services leading to better support for people with LTC’s and comorbidities resulting in people living longer in better health and illnesses being cured.

The digital theme also featured heavily with people also recognising the role AI will have in health and care in the future.

Other themes that came up included the inclusivity of mental health, shared decision making leading to better personalised care, the streamlining of urgent care, greater focus on health inequalities and recognition that one size doesn’t fit all, the shared care record and administrative efficiencies.

3. Today, in which areas do you think the NHS most needs to improve?

The major theme arising here was workforce. Participants flagged the need to increase staffing levels – particularly more nurses and in acute settings – and that recruitment should be targeted in our communities and that fair pay and recognition was vital. Tackling discrimination, burnout and improved wellbeing support is vital. As well as recruiting and promoting a diverse set of leaders who recognise the importance of listening to people and communities by default.

On the other side of the ‘listening’ coin, our people noted that our health and care is ‘for’ citizens and that this must be reflected in all we do. Therefore, involving people with lived experience from a diverse range of backgrounds, listening to their stories and reacting collectively was key.

Reducing waits and restoring services to pre-pandemic levels was also came up in discussion a lot.

Staff and residents were also vocal about the importance of shifting energy and resources into the prevention and early intervention space in order to create a sustainable future for the NHS and where people lived healthier, happier lives.

Other themes included access and accessibility, keep the NHS free (not privitised), the need to increase mental health provision and the range of support available, embedding physical activities into care, the importance of a thriving VCFSE in delivering community groups and activities (rather than services) at ground level, less regulation and more autonomy at system level, digital inequality and the need for improvements in NHS digital infrastructure.

4. What are the important lessons from how the NHS has been changing the way it delivers care?

Our people and staff were in agreement that integration and collaboration was among the key lessons and objectives for changing and improving how care is delivered. Building on what we achieved during the Covid-19 pandemic will increase access to services and patient experience, ensure that the right person/team deliver care that is needed, improve decision making, create efficiencies across the system, reduce competition for resources.

Colleagues also recognised that the health service is more resilient and able to adapt to change at pace but that change needs to be embraced, and that leaders and decision makers must be braver and take controlled risks in order to transform and continuously improve.

Digital was also considered a key area for lessons learned with advancements in virtual consultations, virtual wards and infrastructure seen as positive. But some respondents were also mindful of the inequalities created by the shift services for some people and communities.

Other themes included localism, prevent not react, the importance of doing with not unto people, funding, addressing health inequalities, focus on workforce, the importance of education, training and clear messaging.

5. What should be the most important changes in the way that care is delivered, and health improved in coming years?

More local and more accessible services was the primary theme. Participants were clear that improvements were needed across the social care sector and that the system should have greater focus on care in peoples homes. People would like to see more services delivered in the community (such as diagnostics and testing), supported by greater investment and increased workforce.

Prevention and personalisation were among the most frequent themes we heard, too. A strong commitment to prevent ill health would help to reduce inequalities and therefore reduce the strain on the NHS. Health and care professionals need to understand that a ‘one size fits all’ approach is appropriate to meet peoples needs and systems needs to be more adaptable.

A holistic approach to tackling health inequalities is crucial with participants feeling strongly that it shouldn’t matter where you live or you background, everyone should be entitled to live healthily and happily. It was also noted that more support was needed for LGBTQ+ people.

Others themes included increasing the voice of children and young people in planning and decision making as well as greater awareness of the issues faced by young people in care, staffing and workforce, the need to listen more and broadcast less, involving people in conversations about their health and presenting them with more choice.

6. What would need to be in place to achieve these changes and ambitions?

An effective and diverse workforce that represents our communities with strong leadership (who are willing to be brave and take accountability for driving change) supported by a clear vision, workforce plan and appropriate, long term funding.

Key to integration are strong, meaningful partnerships with joint commissioning leading to a more joined up care pathway for patients.

Our people are our greatest gift. We must listen to our citizens and together, turn what we hear into action. We must trust communities as they have the solutions, and stop expecting them to trust us.

Research has shown that women from Black African and Caribbean communities are known to develop breast cancer at a much younger age compared to white women. It also shows that seeking help and health advice at an earlier stage can contribute significantly to reducing inequalities in breast cancer outcomes.  

Using funds awarded to us from West Midlands Cancer Alliance, the involvement team worked with ICS colleagues to design and commission a two-stage project to understand the barriers to attending screening appointments, and, co-design solution-focused initiatives which have consisted of a four-week listening period and four co-design workshops. 

Six local VCSE organisations were commissioned to host conversations with local women to understand the barriers and stigmas in attendance at screening appointments or presenting at GPs with early symptoms. The insight gathered during the period of conversation and listening, was used to co-design solutions and interventions which was led by Dr Martin Bollard from the University of Wolverhampton. We learned about cultural beliefs surrounding cancer and the myths that are deeply rooted within communities, such as speaking about cancer wishes it upon someone, or that if no one in your family has had cancer, you can’t get it. 

The solutions the group designed are three fold; an infographic that tells their story, a talking head video of a mother and daughter myth busting through a conversation, and a culturally competent cancer champion and train the trainer programme. The infographic and video are currently in production, and the groups have been invited to attend the first round of cancer champion training to provide their feedback on what needs to be added or to design a new module to supplement the training to ensure its cultural competency. 

The system-wide cancer team is now looking to bid for funding to repeat similar projects using this methodology as a blueprint to focus on other communities facing poor health outcomes, and different cancers.

Feedback from the organisations involved

“The project has been beneficial because, through the representatives, it has allowed Black African and Caribbean women the opportunity to have a voice.  For too long, I feel policy makers have just assumed that they know best and have designed services to, generally, a one size fits all approach however, clearly people and communities are impacted in various ways be it cultural, social, physical, etc and therefore, their experiences and concerns should be listened to and their issues taken into account.” Caroline Webb, White House Cancer Support.

“It has been an educational and enjoyable experience, but it has only made me more determined in ensuring that whichever cultural or community you are from, everyone should receive good healthcare experiences.” Caroline Webb, White House Cancer Support.

“It has been very instrumental in all organisations that were successful with the bid to come together to feedback their findings, and share good practice. The exercises and group work was enjoyable and enhanced my skills and confidence to start to implement the co-production process with ease to implement change.” Member of THIA community interest company (CIC).

“I feel the project was short but effective in the approach allowing the team to engage with the women without restrictions and excessive paperwork. The resources provide, enabled us to have the tools and confidence to deliver parts of the workshops ourselves to the group.” Member of THIA community interest company (CIC).

Read more about this work and the Black Breasts Matter campaign.

To read about our Joint Forward Plan listening exericse in full, including what it is, what we did and what we heard, please visit our dedicated web page here.

As part of our approach to working with people and communities, our co-designed principles acknowledge that we need to work harder to recognise the reasons behind the issues communities face and understand their needs, experiences, and priorities for health care. We committed to ensuring that insight from groups and communities who experience health inequalities is sought effectively and used to make changes to care and we know that the only way to do this, is to work with our voluntary and community sector, and to resource them to have these conversations.

The ICB are currently developing their Joint Forward Plan which will describe how we intend to use NHS budget to ensure local services meet local need, give investment to areas to tackle health inequalities and set out the challenges which we face today and those that we recognise are affecting local people. To get this plan right, and to have the best impact on local people and communities, we need to hear what matters to them.

Over the past few months, we have reviewed feedback which local people have already given via surveys, and we have asked HealthWatch colleagues what they think are the main issues facing local people. We have also reached out to community and voluntary sector organisations, who we awarded small grants to host their own community conversations and events, and we have been out talking to local people.

What we heard

With the support of Voluntary and Community Sector (VCSE) partners working with and supporting underserved communities, we heard from groups working with or supporting victims of domestic violence, people in the criminal justice system/ex-offenders, sex workers, homeless and rough sleepers, asylum seekers, refugees or people who’ve recently settled in the UK, children and young people, people living with a sensory impairment, people living with autism or a learning disability, people recovering from drug or alcohol addiction, people approaching end of life, Gypsy/Roma/Travellers, LGBTQ+, long term unemployed, Black, Asian and/or minority ethnic communities. 

We asked people three questions:

  1. What’s worrying you and how will this impact your health now or in the future?
  2. What should the NHS be focussing on, today and in the future?
  3. What steps could health and care leaders take to support people and communities to manage their own health and happiness?

Cost of living is a major concern for people and our team, partners and community contacts are increasingly hearing stories of people who are struggling to make ends meet. Rising costs, coupled with things like housing conditions, unemployment, long term health conditions and an increasing sense of isolation and loneliness for some are having a detrimental impact on people’s physical and mental health. Free car parking, free dental services and getting funding to where it’s needed were suggestions for reducing financial pressures.

Another theme that continues to come up is ‘communication’ as both a barrier and enabler to health – language barriers, lack of accessible information, not knowing who to speak to, or being able to understand information when we do get through to someone due to the use of jargon. We know that people who don’t speak English as a first language or who find reading difficult tend to experience poorer healthy life expectancy and quality of life, so it’s key that we make changes to how we communicate.

The nature of care and treatment pathways can be complicated and overwhelming for some people, particularly those who have additional needs such as a learning disability or sensory impairment. Personalisation, more choice and better continuity of care were all high on the list of priorities.

Waiting times and access to services, especially face to face appointments, with a GP or mental health support, when people need them, is a key priority for the people we’ve heard from. Mental health support for people with a learning disability, children and young people and the NHS workforce came through as something people feel health and care leaders should be focusing their energy and resources.

People also felt that population health would improve if the health and care workforce improved its knowledge and understanding of the support needs of people with disabilities, refugees and migrant people, as well as the role the voluntary community sector plays in providing local support, information, advice and guidance. Education and training for frontline staff and senior officials came up repeatedly.

By improving the ways in which we communicate, reducing language barriers and investing further in preventative support and the voluntary, community and social enterprise sector, people and communities can have greater control over their own health and happiness, which in turn could reduce reliance on health and care services.

What next?

Throughout January, a public conversation is happening to understand the views of a wide range of people and communities across the Black Country.

These views, combined with the feedback from our VCSE organisations, will influence the content and priorities for the plan. The plan will be published in Spring 2023.

Building on the conversations and work that went into the development of the ICS People and Communities Involvement Approach earlier this year and the development of the place-based involvement models during 2020-21, the ICB Involvement Team committed to hosting purpose-led, citizen spaces that motivate participation through involvement and ownership. Where collective intelligence, from the ground up, helps to inform and shape place and system priorities.

In late September/early October, the team hosted community leaders, advocates, spokespeople, trusted voices, champions, campaigners, activists etc in World Café style workshops in Dudley, Walsall, Wolverhampton and Sandwell. World Café promotes collaborative, mutual conversations that matter and are a great format for surfacing the collective wisdom in any room. The focus for all of the Cafes centred around the question ‘What does it really mean to start with people and genuinely work together to build healthy communities? How do we create the conditions for it to happen?’  

More than 100 people joined and contributed to the 4 Cafes at community venues across the Black Country and early feedback suggests that participants welcomed the fresh, alternative listening spaces. One participant in Dudley shared the following feedback ‘The Cafe was exceptional. I felt able to “say it like it was” with no fear of come-back. I learned that there is a wealth of knowledge, skill and enthusiasm that can be harvested to make a significant difference to support within the community and to influence decision makers that are of a practical and “low cost” implications.’

A small group of hosts and participants from the four Cafés are reconvening to reflect on the conversations heard, make sense of the insight shared and lift out the key themes, deeper questions for group consideration and actionable intelligence which we might co-design solutions to. Analysis has indicated Digital and Communication as prominent themes so the hosting team have liaised with system workstream leads and will be sharing info about the Black Country Connected device sharing scheme and convening a co-design group to begin addressing communication barriers.

A record of this round of World Cafes can be found here.

Find out more about People Panels and records from previous events.

All feedback is  being analysed and  report is being developed which will be publicly available following Dudley Integrated Health and Care (DIHC) NHS Trust's Board meeting in February 2023. Go to DIHC website for more information: High Oak Surgery Our Public Conversation - Dudley Integrated Health and Care NHS (

The impact of COVID-19 has highlighted the need for greater digital development and data sharing across health and social care. One Health and Care, our NHS shared care record, is an exciting initiative that will improve the care provided to patients across the Black Country and surrounding areas.

A number of live events were held to capture people's views and questions about One Health and Care, as well as a short survey. All of this feedback has helped shape the content on our website, which explains more about how shared care records like One Health and Care work, and how the NHS and its partners keep your data safe. Please visit our webpage to learn more.

Following the merger of CCGs across the Black Country, a Clinical Policy Development Group was established to work through harmonising the former policies in each place into single polices to be adopted across the Black Country area.

The first stage of this work was to develop the Principles which would be used in the harmonisation of the policies. An engagement exercise was carried out in December 2021 to ask for views on the proposed principles and here you can read the principles report containing the feedback received.

In total 118 policies were reviewed for harmonisation and equity across the local area. This required patient and stakeholder engagement alongside engagement with clinicians.

The second stage of engagement commenced in February 2022 which contained the first group of 16 policies which went out for engagement to both clinicians, local people and partners.

This engagement took place through a variety of methods:

  • Digital: on-line survey, website, social media
  • Virtual meetings: four place-based virtual meetings for the public and stakeholders (Dudley, Sandwell, Walsall and Wolverhampton). Two specific clinician meetings for the Black Country
  • Opportunities for telephone and email feedback.
  • Paper copies of the survey distributed upon request and returned in a pre-paid envelope for entry onto the survey system.
  • Individual emails from the Clinical Lead for the policy work to encourage participation
  • The clinical lead also took part in a number of clinician-to-clinician discussions

This engagement concluded on Friday 4 March 2022 and the reports from the public meetings are detailed below:

So far, the engagement feedback particularly influenced the BMI threshold for the policies covering hip and knee surgery. Clinicians also gave numerous comments about the ASD (Arthroscopic Shoulder Decompression) policy. Patients who attended meetings were overall pleased that the proposed changes had a positive impact on healthcare services in the local area. Comments were also received regarding the Gamete Retrieval and Cryopreservation Policy which were also taken into consideration. It has been highlighted that the Black Country are leading the way with the harmonisation of clinical policies nationally.

Nottingham and Nottinghamshire CCG have recently been in touch with the CCG to learn about how the matrix team commenced this piece of work and to seek learning and good practice. Clinical lead, Dr Abrar Malik said “When we started the harmonisation of policies across the Black Country, it was important to provide equity of services to all our patients across the four local places. As part of this work, it was also essential for us to listen to the views of patients, clinicians and other stakeholders when we developed these policies.

Engagement on the remaining policies will take place in the Autumn 2022 and more details will be available on our website shortly.

As an ICB, we have high levels of opioid prescribing within our population – opioid dependence may be more likely to occur if a patient suffers with chronic pain. To effectively explore this, people living with chronic pain in the Black Country were invited to attend a series of free events to help understand and manage their pain.

Hosted by Flippin Pain™ - a public health campaign with a clear goal to change the way people think about, talk about, and treat persistent pain - the events included an interactive Brain Bus experience as well as a free public seminar.

The Brain Bus experience took place at local shopping sites over a 2-day period from Wednesday 28 September to Thursday 29 September and hosted multiple interactive activities for Black Country residents. Displayed throughout the Brain Bus were optical illusions, sensory experiments, and a virtual reality experience - all of which enabled a first-hand experience at some of the lesser-known phenomena of the human brain and our senses. Members of Flippin Pain™ were also readily available to discuss their campaign, providing expert knowledge and understanding of pain and pain management.

The public seminar took place at the YMCA Western Gateway in West Bromwich on Thursday 29 September and aimed to offer a fun, informative, and easy to understand exploration of pain and how to manage it. People from across the Black Country were able to share their own views and experiences of pain with a panel of experts.

This series of events helped us to better understand the people in our local communities who are suffering from chronic pain and/or long-term conditions. Moving forward, we are able to bring patient education into the pain work stream to explore, develop and procure key resources to support our local population.

The Involvement Team is currently working to co-produce place-based Engagement and Participation Models of Engagement. Work started on this piece of work in December 2020 and is ongoing in our four individual places.

Each involvement lead, together with the Managing Director in each Place, is with partners, voluntary sector, patients and members of the public to hold individual workshops to discuss a new model of engagement. These workshops are being held virtually via Zoom due to coronavirus.

Feedback from each workshop is used to develop the next workshop plan. Each Place is different and the end goal is to co-produce local models of engagement, with local people and partners. To view specific activity for one of our Places, please visit this page.

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