Current involvement opportunities

Palfrey Health Centre recently asked patients and local people for their views on a proposal to move from Milton House (151 Wednesbury Road, WS1 4JQ) to the Saddlers Centre (Saddlers Shopping Centre, Bridgeman Street, WS1 1PL).

The proposal is intended to improve facilities, make access easier for patients, and create more space for services and appointments.

The listening exercise ran for five weeks and included surveys and face-to-face sessions. We received over 300 responses.

What we heard

Many people supported the move because of:

• Improved facilities and estate quality
• A purpose-built environment
• Access to multiple services in one location.

We also heard concerns about:

• Increased distance, particularly for people who walk
• Car parking availability and cost
• The impact on older people, people with mobility issues, and those on lower incomes.

A further opportunity to have your say

We are now extending this work to make sure all parts of our practice community have a chance to share their views.

We are particularly keen to hear from:

• People from Pakistani, South Asian and other diverse communities
• Young adults (18–30)
• Families with children
• Older people and carers
• People with disabilities or long-term conditions
• People who do not use digital services or whose first language is not English.

What this means for you

• You would remain registered with our practice
• Our clinical team would stay the same
• We aim to minimise disruption
• The new site is approximately a 16-minute walk away.

For more information, please see our Frequently Asked Questions (FAQs) on our practice website, which cover common questions and concerns about the proposed move.

How to take part

We are working through community groups, faith organisations and local networks to make it easier for our practice community to get involved:

• Face-to-face conversations in community settings
• Telephone conversations
• Supported ways to give feedback (including translated or assisted surveys).

In addition, we are also running drop-in sessions at the practice to listen to views in a way that works best for you:

• Monday 11 May, 10am – 12pm
• Wednesday 20 May, 10am – 12pm
• Wednesday 27 May, 3pm – 5pm
• Tuesday 2 June, 3pm – 5pm.

Listening exercise period: Monday 11 May – Friday 5 June 2026

Your feedback will help decision-makers better understand how the proposed move could affect different people and what support or changes may be needed.

If you have already shared your views, thank you - you do not need to take part again.

Find out more or share your views:

• Complete an online survey https://re-url.uk/WHK3
• Visit our practice website for more information and view our frequently asked questions at www.palfreyhealthcentre.co.uk
• Take part in a drop-in session at the practice.
• Come and see us at the practice, where you can take part in a drop-in session or complete a paper survey. We can support you to share your views if needed. Paper surveys, translated information, assisted feedback, and alternative formats are available on request.

Please share your views by Friday 5 June 2026.

More people are using the NHS App than ever before, and it is becoming a key part of the Government’s plan to create a modern, efficient health service. However, digital exclusion remains a significant challenge across the UK, particularly for some groups who may struggle to access online services.

In autumn 2025, the Government announced plans to introduce the NHS’s first national “digital-first” online service for planned care. This aims to reduce waiting times and make it easier for people to access high-quality care.

We want to hear from you.

link to survey: https://tinyurl.com/mryh8v3s 

Patients reported that their appointments had been cancelled, despite attending as scheduled on the day, only to be informed upon arrival that their appointment(s) were no longer going ahead. In one case, this occurred on three separate occasions.

Healthwatch Walsall is seeking to understand whether there are recurring issues with appointment management. If you have attended appointments at Walsall Manor Hospital within the past two years, please take a few minutes to complete this survey and share your experiences.       

We want to hear from you.

Link to survey: https://tinyurl.com/2de64ns9