West Midlands Ambulance Service University NHS Foundation Trust are the local provider for the non-emergency patient transport service in the Black Country area.

What is Non-Emergency Patient Transport Service (NEPTS)?

Non-emergency patient transport is a transport service, which is provided to patients who have a specific medical need and are attending healthcare services.

It is your responsibility to make your own way to and from healthcare services, unless there is a medical reason why you cannot use private or public transport. This includes: walking, cycling, bus, train, taxi or community/voluntary transport schemes; use of mobility cars, lifts from family, carers, neighbours or other support networks; or a combination of these.

You must meet certain medical eligibility criteria to use NEPTS.

You may be eligible if you:

Have a medical condition that prevents you from using normal transport
Require support from trained staff during travel
Need specialist equipment during transport (e.g. stretcher).

Your eligibility will be checked each time you book. You will be asked to answer a number of questions to determine if you are eligible.

The non-emergency patient transport service covers travel to and from NHS appointments at:

New Cross Hospital
Russells Hall Hospital
City Hospital
Walsall Manor Hospital
Cannock Chase Hospital
West Park Rehabilitation Hospital
Guest Outpatients Centre
Corbett Outpatient Centre
Midland Metropolitan University Hospital
The Gem Centre
Midland Eye Hospital
Birmingham Treatment Centre
Black Country Partnership sites
Dialysis units in the region

This does not include travel to routine GP appointments, private clinics, or hospitals in Staffordshire, Herefordshire, or Worcestershire.

How to book transport

If you are a patient and wish to book a journey, please call the number below based on your appointment location:

Wolverhampton/Cannock/West Park/The Gem Centre
01902 694 999
Monday–Friday | 8:30am–5:00pm

Dudley/Sandwell/Walsall/Birmingham Hospitals
01384 679 047
Monday–Friday | 8:30am–5:30pm

When booking you will be asked to provide the following information:

Name, Date of Birth, NHS Number
GP details
Appointment time, date, and location
Pick-up address (with postcode).

You can opt in to receive confirmation texts and journey updates.

Yes.

A return journey is automatically booked at the same time as your outbound journey.

If you are not eligible for NEPTS but are on a low income, you may qualify for travel reimbursement under the Healthcare Travel Costs Scheme (HTCS). Visit www.nhs.uk or ask your GP surgery for more details.

Healthcare professionals

Healthcare staff can also book NEPTS on your behalf. For Dudley, Sandwell, Walsall and Birmingham call: 01384 679 047 and for Wolverhampton call: 01902 694 999.
Email general queries to: ptsenquiries@wmas.nhs.uk