These resources have been pulled together in one handy place to promote and raise awareness of extended healthcare teams in GP practices. Please download and use this information on your owned channels. All organisations, stakeholders, groups and networks are welcome to download and use this information on their owned channels.

If you have any questions or require further materials, please contact the Communications Team at the ICB via email to comms.blackcountry@nhs.net

You can use the following social media messages on your social media accounts:

Short posts

Short post 1:

Why is my GP practice working differently to offer patient appointment❓Watch this short video of local GP, Dr Mandiratta, talking about extended healthcare teams at GP practices , what they can do and how they can help you🙌 *INSERT DR MANDIRATTA SOCIAL MEDIA VIDEO*

Short post 2

Extended healthcare teams are made up of are highly skilled and qualified professionals that work alongside GPs🙌 You can read more about the different healthcare professionals that make up the extended healthcare teams at GP practices here: https://blackcountry.icb.nhs.uk/your-health/find-right-service-you/primary-care-open-and-here-you

Short post 3

Extended healthcare teams are now supporting patients in GP practices across the Black Country.

Watch this short animation to learn about the different roles that make up extended healthcare teams, what they can do and how they can help you🙌 *INSERT INDUCTION TO ADDITIONAL ROLES IN PRIMARY CARE ANIMATION VIDEO*

Long posts

Long post 1

GP practice teams in the Black Country now include a range of healthcare professionals who are highly skilled and knowledgeable in the re areas they specialise in and can diagnose and treat a variety of health conditions. 🙌

You can read more about the different healthcare professionals that make up the extended healthcare teams here: 📲 https://blackcountry.icb.nhs.uk/your-health/find-right-service-you/primary-care-open-and-here-you

Long post 2

The new roles now available at GP practices means that you may be offered an appointment with a healthcare professional from the extended healthcare team, who will be able to help based on your individual needs. 🙌

Watch this short video of a local GP, Dr Mandiratta, talking about extended healthcare teams at GP practices. *INSERT DR MANDIRATTA SOCIAL MEDIA VIDEO*

Long post 3

Extended healthcare teams are now supporting patients in GP practices across the Black Country. 🙌

They include a range of healthcare professionals who are highly skilled and knowledgeable in the areas they specialise in and can diagnose and treat a variety of health conditions.

Watch this short animation to learn about the different roles that make up extended healthcare teams, what they can do and how they can help you. *INSERT INDUCTION TO ADDITIONAL ROLES IN PRIMARY CARE ANIMATION VIDEO*

Long post 4

Did you know❓ GP practice teams now include care navigators.

Care navigators will direct patients to other professionals within the general practice or other medical professionals such as community pharmacists who can best meet the needs of the patients. Successful care navigation can help direct requests more effectively and speeds up appointments for those who need them.

You can read more about the different healthcare professionals that make up the extended healthcare teams in GP practices here: 📲 https://blackcountry.icb.nhs.uk/your-health/find-right-service-you/primary-care-open-and-here-you

Copy for national campaign assets

This new campaign, as part of the 'Help us help you' collection, aims to raise awareness of the different health professionals working in general practice teams who are helping patients get the right care, more easily, first time. Here is a range of posts, and their dynamic assets, available to support the campaign.

Receptionist

At many GP surgeries, there is a range of health professionals who can help you. The reception team is trained to help people get the right care or service for their health needs. Your general practice team is here to help you. ➡️ nhs.uk/Gpservices

Download the supporting video asset here.

Physiotherapist

At many GP surgeries, there is a range of health professionals who can help you. You may be able to see a physiotherapist who can help with things like neck or back pain. Your general practice team is here to help you. ➡️ nhs.uk/Gpservices

Download the supporting video asset here.

Paramedic

At many GP surgeries, there is a range of health professionals who can help you. A paramedic may be able to visit you at home if you’re unable to come into your practice. Your general practice team is here to help you. ➡️ nhs.uk/Gpservices

Download the supporting video asset here.

Mental Health Practitioner

At many GP surgeries, there is a range of health professionals who can help you. Mental health practitioners can provide advice, treatment, and support, if you have mental health concerns. Your general practice team is here to help you. ➡️ nhs.uk/GPservices

Download the supporting video asset here.

Social Prescriber

At many GP surgeries, there is a range of health professionals who can help you. Social prescribers can connect people to support in the community to improve their health and wellbeing. Your general practice team is here to help you. ➡️ nhs.uk/GPservices

Download the supporting video asset here.

Copy for specific roles

Social prescriber

A social prescriber helps patients to improve their health, wellbeing and welfare by connecting them to community services which might be run by the council or a local charity. www.youtube.com/watch?v=lra-MzZdslY&list=PLGBfuPb7Hy16Fd7W74XdtYdcTdCi4Grop&index=7

Physician Associate

A Physician Associate is a healthcare professional who, while not a doctor, works under the supervision of a doctor to deliver care and treatment with the general practice team.  

General practice nurse

A general practice nurse looks after patients with long-term diseases, offer health screening, and also hold specialised clinics such as immunisations, wound care, and women’s health for smear tests and contraception advice. www.youtube.com/watch?v=YlnUS-aE1PM&list=PLGBfuPb7Hy16Fd7W74XdtYdcTdCi4Grop&index=12

Pharmacist

A pharmacist provides expert advice around medicines. They support you to make sure the medicines you’re taking are working for you, undertake medicine reviews and offer help for common illnesses. www.youtube.com/watch?v=0IQsv0IIDUU&list=PLGBfuPb7Hy16Fd7W74XdtYdcTdCi4Grop&index=15

Physiotherapist

Physiotherapists are experts in muscle and joint conditions, also known as musculoskeletal. They provide you with an expert diagnosis and treatment if you are experiencing these types of conditions. www.youtube.com/watch?v=liM7QqIejgI&list=PLGBfuPb7Hy16Fd7W74XdtYdcTdCi4Grop&index=13

Paramedic

Paramedics can assess, examine, treat and manage patients of all age ranges with a variety of acute illnesses from injuries to more serious or long-lasting conditions. www.youtube.com/watch?v=B34a94Gqx4Y&list=PLGBfuPb7Hy16Fd7W74XdtYdcTdCi4Grop&index=11

Mental health practitioner

Patients with mental health needs may be referred to a Mental Health Practitioner rather than other member of the practice team, as they are specially trained in mental health. www.youtube.com/watch?v=SsWakf8m_0g&list=PLGBfuPb7Hy16Fd7W74XdtYdcTdCi4Grop&index=2

You can use the following copy to use on your GP practice websites:

GP Extended Healthcare Teams

Our GP practice team now includes a range of healthcare professionals who are highly skilled and knowledgeable in the areas they specialise in and are able to diagnose and treat a variety of health conditions.

 *INSERT EXTENDED HEALTHCARE TEAMS ANIMATION VIDEO Introduction to additional roles in primary care - YouTube* 

If it is most appropriate for you to see a doctor, you will be offered an appointment with a GP. However, the GP isn’t always the best person for you to see.

Local GP, Dr Mandiratta, explains more about extended healthcare teams in GP practices.

*INSERT YOUTUBE VIDEO OF DR MANDIRATTA: Have you got an appointment with our extended healthcare team? - YouTube*

Please see the list below of different role that make up our general practice team:

*INSERT LIST OF ROLES AVAILAVAILABLEOUR PRACTICE*

You can use the following text message copy to share with patients.

Extended healthcare teams are now supporting patients in our GP practice.

The team includes a range of healthcare professionals who are highly skilled and knowledgeable in the areas they specialise in and can diagnose and treat a variety of health conditions.

For more information, please visit our website here: *INSERT THE LINK TO YOUR GP WEBSITE THAT INCLUDES THE EXTENDED HEALTHCARE TEAM INFORMATION ON*

You can use the video script below and attached filming instructions to create your own video to promote across your practice channels.

An example video of local GP, Dr Mandiratta, can be found here.

Script: 

Hi, I’m Dr xxx, a GP at your practice. 

I want you to know that your health is important to us and so is your time, which is why we've recruited additional healthcare professionals at our practice. 

So, when you contact us, you’ll be seen by the right person at the right time, as quickly as possible. 

The next time you contact us for an appointment, if your need or concern needs to be assessed by a doctor, you will be offered an appointment with one of the practice GPs. But, I want you to know, we are not always the best person for you to see. 

If this is the case, you may be offered an appointment with one of our extended healthcare team instead. 

The different health and care professionals that work alongside GPs have more specialist skills, knowledge and experience for some health conditions. So please be assured if you are offered an appointment with another member of the team who isn’t a GP, you are being seen by the best person for your needs.  

We are all working closely to give you the right care, at the right time, from the right person. 

You can use the following videos and animations to use on your channels:

Video of Dr Mandiratta

National campaign videos - Help us help you

This national campaign aims to raise awareness of the different health professionals working in general practice teams who are helping patients get the right care, more easily, first time. Here is a range of subbed videos available to support the campaign.

Animation videos

The following YouTube animation videos should can be used on your social media channels:

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