When you need us most, the local NHS needs to be there to respond. Our aim is to ensure patients have access to high quality urgent and emergency care services in the right place at the right time, delivered by the right person.

Outside view of Urgent Emergency Care Centre.JPGOur plan details how our emergency care services will work better to meet the needs of local people today and in the future. This includes:

  • improving processes and standardising the care in our hospital-based emergency services
  • increasing out of hospital/community pathways to get people seen in the right place
  • improving the flow through our hospitals and developing improved discharge processes and care for people to step down from hospital services with the support they need
  • understanding the reasons for people using emergency services inappropriately, supporting them to access care in the right place.

Outcomes to be achieved

  • Services delivered closer to home.
  • Shorter waiting times at all points in the patient pathway, and improved patient experience.
  • Reduced emergency admissions.
  • Personalised Care.

  • Enhanced triaging and streaming to increase the number of people receiving urgent care in settings outside of the Emergency Department to include Same Day Emergency Care, Urgent Treatment Centres, and Urgent Community Response.
  • Improvements in handover times between the Ambulance Service and Emergency Departments.

  • Sustainable and resilient urgent and emergency model across the system.
  • Consistency of urgent and emergency care services and pathways across our system.

Work Programme

Programme To be delivered

Creating a sustainable hospital based urgent and emergency care model

To achieve a sustainable emergency care model that is fit for the future and meets current and future patient demand, we will improve processes and standardise care, expand Same Day Emergency Care provision and increase urgent and emergency care/bed capacity.

2023/24 to 2024/25

Increasing utilisation, capacity and range of services provided outside Emergency Department

We will improve utilisation of Urgent Treatment Centres, scale up of Virtual Ward provision, develop mental health urgent response services, and improve access to urgent primary care.

2023/24 to 2025/26

Development of step down and discharge pathways

To continue to work in partnership with Out of Hospital Services and Place Based Partnerships to deliver effective discharge pathways which promote a return to independence in community settings.

2023/24 to 2024/25

Enhancing/Improving Access

Identification and resolution of barriers to accessing primary and community services, reducing unwarranted variation and inequity, supporting High Intensity Service Users, and early help and prevention services.

2023/24 to 2025/26

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