Improving access to high quality care from GPs, dentists, opticians, and pharmacists is something which local people raise with us regularly. Our aim is to implement a transformed primary care operating model that delivers equitable access to high quality care that is safe, integrated, consistent and person-centred.

The plan describes the work underway to:

  • develop more joint working in primary care to support the services to be future fit
  • support workforce growth, retention, and recruitment
  • maximise opportunities to develop better premises
  • implement new solutions to improve access, including new technologies with support provided for local people to minimise digital inequalities.

Outcomes to be achieved

  • Increased primary care appointments, improved access, reduced waiting times and increased dental activity.
  • Increased patient satisfaction and experience.
  • Increased digital functionality, including telephony.

  • Grow our workforce, expansion of new roles.
  • Implementation of Fuller recommendations.
  • Delivery of our delegated responsibilities (GP and Pharmacy, Optometry and Dental Services).
  • Optimised estates and communications.
  • Establishment of integrated ways of working and delivery of the Primary Care Collaborative Transformation Programme.

Work Programme

Programme To be delivered

Development/embedding of Primary Care Collaborative

Establish the governance, clinical leadership and the required infrastructure to deliver collaborative working.


Establish/develop the primary care workforce and transformation unit (primary care delivery vehicle)

Establish new ways of working, deliver organisational development and work programme focussing on access, Long Term Conditions and unwarranted variation.


Primary Care Collaborative transformation work programme (future operating model)

Undertake strategic development and implement the transformation programme.


Improving general medical services (GP) access

Support PCNs to implement practice-based solutions to improve patient access and experience.


Primary Care Network (PCN) Estates Programme

Reconfiguration of vacant space, maximise e-booking systems, and deliver the Estates Strategy.


PCN Development Programme

Support PCNs to ‘maturity’ and embed the development programme reflecting the Fuller recommendations.


Increasing Dental Access Programme

Develop a dental strategy and deliver improvement plans in line with the national recovery plan, use of health equity audit to inform the strategy with a continued focus on improving access.


ICS Primary and Community Care Training Hub contract/system workforce development programme

Embed workforce planning, focus on retention and secure the resources to deliver the improvements.


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